Technical support for Syrve users in Europe

Syrve – automation system The operations of catering establishments with stable functioning and increased reliability. Breakdowns rarely occur. Service issues often arise during the familiarization and configuration stage due to lack of experience. In any situation with Syrve, one can turn to the technical support of Restasystem.

What to do if there are questions regarding Syrve?

Technical support for Syrve For the residents of Europe, it is available 24/7, with no days off. Applications can be submitted in several ways:

• by phone (two numbers for different mobile network operators);
• on the mailing lists to the email;
• In messengers (the pink button with the message icon on the main page at the bottom).

Contact details for technical support can be found on the main page of our website. Regardless of the form of inquiry, requests are processed on the day they are submitted, and issues are resolved quickly.

How does technical support work?

Technical service workers can help in two ways:

• remotely – if consultations are needed and the situation can be resolved without a site visit;
• Of course – if the presence of a master is needed on site (for example, for connecting or repairing equipment).

Interaction with technical support follows a strictly defined script:

1. You are leaving a report.
2. The service staff is considering it and providing feedback.
3. The method of providing assistance is defined.
4. The problem is being solved (you can also consult on related matters at the same time).

Technical support from Restasystem always arrives on time to help.

We make every effort to ensure that your facility with Syrve operates without interruptions and generates income rather than losses. Therefore, we do not require additional compensation for technical assistance regardless of the complexity and scope of work. We always make an effort to understand and empathize with the users’ situation. Benefits of our technical support:

• only qualified employees
• immediate response to reports;
• polite service.

Automation of restaurant business with Syrve – It is simpler than it seems. If you have doubts about whether you can handle the tool, you can take advantage of training courses. The lessons are conducted remotely via video conferencing software and will be useful for all staff at the facility: from managers to waiters. After the training courses, technical support will be needed only in exceptional cases!